213 Works

FC Bayern München Goes Social - The Value of Social Media for Professional Sports Clubs

Jochen Wulf, Matthias Söllner, Jan Marco Leimeister & Walter Brenner
In 2010, FC Bayern München, one of the world’s most successful soccer clubs, had just finished a successful season from a commercial perspective as well as on the field. With regard to its digital service portfolio, FC Bayern München had successfully established digital content distribution and an ecommerce platform. However, European competitors already had attracted large crowds on social media platforms, such as Facebook or Twitter. It was unclear how social media would contribute to...

Which User-generated Content Should Be Appreciated More? - A Study on UGC Features, Consumers' Behavioral Intentions and Social Media Engagement

Guopeng Yu & Deqiang Zou
Despite researchers have made a great deal of effort on exploring the reasons of travel consumers’ participation in UGC sites and the roles of these sites in different phases of their travel, knowledge on what factors influence travel consumers’ behavioral intentions in social media still remains largely unknown to both scholars and practitioners. With the attempts to find out this, we conducted a two-phase study on Chinese consumers. Utilizing the two sets of data we...

Design of Environmental Performance Monitoring Systems in the Supply Chain: The Role of Interoperability

Eleni Zampou, Katerina Pramatari & Ioannis Mourtos
In response to the mounting request for sustainable supply chains, companies need to assess the environmental performance of their operations and products. Recent studies within the field of Information Systems (IS) argue that information systems can forge supply chain sustainability by monitoring a firm's environmental performance. The latter requires a specific type of Information Systems, namely environmental performance monitoring systems, hence our study focuses on such systems and addresses the challenge of designing them. That...

Exploring Organizational Level Continuance of Cloud-Based Enterprise Systems

Sebastian Walther, Saonee Sarker, Nils Urbach, Darshana Sedera, Torsten Eymann & Boris Otto
As cloud computing has become a mature technology broadly being adopted by companies across all industries, cloud service providers are increasingly turning their attention to retaining their customers. However, only little research has been conducted on investigating the antecedents of service continuance in an organizational context. To address this gap in research, we carried out a quantitative-empirical study. We developed a conceptual model that builds on previous research on organizational level continuance. We tested this...

selfsurvey.org: A Platform for Prediction-Based Benchmarking and Feedback-Enabled Survey Research

Till Winkler, Marko Sarstedt, Marian Keil & Paul Rost
This design research builds on the idea to combine the strengths of traditional survey research with a more practice-oriented benchmarking approach. We present selfsurvey.org, an online survey platform that allows providing instant and respondent-specific feedback based on a scientifically grounded research model and a structural equation model-based prediction technique. Based on the partial least squares analysis results of a training dataset, selfsurvey employs a scoring algorithm to derive respondent-specific predicted scores, compares these with the...

Look Who's Co-creating: Employer Branding on Social Media

Maxim Wolf, Julian Sims & Huadong Yang
Web2.0 changes the way information, services and products are created. Companies engage with consumers in a process of co-creation to invent, shape and generate added value. This trend has been labelled Enterprise 2.0. This interdisciplinary study joins the fields of Information Systems, Marketing and Human Resource Management and provides an insight into how the models of value-, product- and service co-creation can be applied to the domain of employer branding. Based on the DART-model of...

Does CEO's IT Knowledge Matter? An Empirical Analysis of Earnings Conference Calls

Weifang Wu & Rong Zheng
We study the impact of Chief Executive Officer (CEO)’s IT knowledge on firm performance by leveraging the knowledge-based view and the influence of top management. We take an innovative approach by examining CEO’s conversation with financial analysts and investors in the earnings conference calls, which are considered as the biggest information event for listed companies. We measure CEO’s IT knowledge by counting the amount of IT discussions in the CEO’s answers to IT-related questions at...

The Danger of Replacing Human Interaction in IS-driven Collaborative Consumption Services

Simon Trang, Sebastian Busse, Johannes Schmidt, Tamara Falk & Mauricio Marrone
The increase usage of collaborative consumption services illustrates a significant shift in modern consumption behaviour. In order to simplify the process of collaborative consumption services, some providers are increasing the integration of IS and in some cases they are eliminating human interaction. We investigate how acceptance of collaborative consumption is affected by the elimination of human interaction. A research model in the context of P2P car-sharing is developed to explain service acceptance through the perspective...

The Dual Role of Perceived Effort in Personalized Recommendations

Dimitrios Tsekouras & Ting Li
Effort has been central in decision-making and effort saving is one of the main benefits of the use of recommendation agents (RAs). Since human-computer interactions tend to mimic human social encounters, we focus on two distinct types of perceived effort, namely user and RA effort. In two experimental studies in diverse empirical contexts, we provide generalizable insights on how these types can influence perceived RA quality. More specifically, we show that perceived RA effort increases...

Ships & Roses: A Revelatory Case Study of Affordances in International Trade

Thomas Jensen & Ravi Vatrapu
International trade involves crossing several organizational boundaries. This revelatory case study follows fresh cut roses’ journey from the growers in Kenya to the retail distribution in Holland and shows relatively high barriers related to the associated activities, information and documents, etc. Our empirical findings reveal the serious limitation that existing inter-organizational system (IOS) only facilitates actor-to-actor information forwarding in a communication chain of peer-to-peer communication along the supply chain and has no provision for persistent...

Effectiveness of Role Plays on Process-oriented Behaviour in Daily Work Practices: An Analysis in the Financial Services Sector

Michael Leyer, Ann-Kathrin Hirzel & Jürgen Moormann
We examine whether role plays have the potential to advance process-oriented behaviour (i.e. employees perform their activities while considering other activities and colleagues in the process) of employees in daily work practices. Process-oriented behaviour is difficult to achieve. In our paper we argue that role plays in which participants take over fictitious roles are a promising learning method. However, effects of role plays on subsequent behaviour in daily work practices are missing so far in...

The Business Alignment of Social Media Analytics

Dominikus Kleindienst, Regina Pfleger & Manfred Schoch
Many companies have realized the immense potential of Social Media (SM) insights and have started to use concepts of Social Media Analytics (SMA) to reveal them. However, despite the importance of SMA, executives frequently hand off the topic to IT departments, instead of being actively involved in the business alignment of SMA. While existing SMA literature frequently identifies this need, it only addresses individual steps of the business alignment rather than suggesting comprehensive approaches. In...

Linking Report Individualization and Report Standardization: A Configurational Perspective

Martin Kretzer
Many organizations are facing the challenge that employees supplement their standardized Accounting Information Systems (AIS) with individually tinkered spreadsheets or other types of workaround systems. While such supplements provide employees with the flexibility to adjust the AIS to their individual preferences and to respond quickly to new opportunities, these supplements also cause adverse effects such as data redundancy, limited report reuse, loss of economic scale effects, and loss of compliance with regulatory and supervisory reporting...

Evaluating Idle Time Policies for Real-Time Routing of a Service Vehicle

Stephan Meisel & Martin Woelck
We empirically evaluate a number of alternative decision rules for real-time routing of a service vehicle. The particular feature of the decision rules is that they aim at more efficient routing of the vehicle by deliberately introducing vehicle idle times. Our goal is to provide both routing information system providers and supply chain operators with criteria for application of these policies in practice. The main characteristic of the class of routing problems considered is that...

An Investigation of the Role of Business Analysts in IS Development

Debra Paul & Yin Leng Tan
Business analysis has developed since the early 1990s as an IS discipline that is concerned with understanding business problems, defining requirements and evaluating relevant solutions. However, this discipline has had limited recognition within the academic community and little research has been conducted into the practices and standards employed by business analysts. This paper reports on a study into business analysis that considered the activities conducted and the outcomes experienced on IS projects. Senior business analysts...

Analyzing the Co-evolution of Network Structure and Content Generation in Online Social Networks

Prasanta Bhattacharya, Tuan Phan & Edoardo Airoldi
With the rapid growth of online social network sites (SNS), it has become imperative to investigate what drives content production on these platforms. We posit that the content producing behavior of users is influenced not just by their personal attributes like age and gender, but also by their social network structure. However, it is empirically challenging to estimate network structure and behavior through traditional approaches as the social network structure and the content production behavior...

δ-calculus: Process Algebra to Model Secure Movements of Distributed Mobile Processes in Real-time Business Applications

Yeongbok Choe & Moonkun Lee
Some process algebras were applied to enterprise business modelling for formal specification and verification. However the algebras mostly dealt with stationary cases but the distributed and mobile. π-calculus and mobile ambient can be considered for the distributed and mobile, especially to represent the movements of distributed real-time business processes. However there are some limitations to model the movements: 1) π-calculus passes the name of port for indirect movements, and 2) mobile ambient uses ambient to...

Challenges of Governing Interorganizational Value Chains: Insights from a Case Study

Sang-Kyu Choi & Ivonne Kröschel
Existing research has shown that both IT and data within an organization need to be governed appropriately in order to achieve business value from IT and to ensure data quality, compli-ance, and privacy. For achieving a high level of maturity in IT and Data Governance functions, a combination of governance structures, processes, and mechanisms as well as their establishment within the organization is seen as vital. However, organizations today usually act within bigger networks of...

Why Are Electronic Invoice Processes Risky? - Empirical Analysis and Discussion of Risk Factors

Angelica Cuylen, Lubov Kosch & Michael Breitner
Electronic invoice processes are characterized by various software solutions, legal uncertainty, heterogeneous demands, lack of know how, and information system infrastructure incompatibilities. Due to this complexity and the uncertainty that companies face, a holistic map of risk factors of e-invoice processes is required. Companies must be conscious not only about potential opportunities but also about potential risks before they change their business processes and their information systems’ architecture. Potential risk factors are identified theoretically and...

M-Payment - How Disruptive Technologies Could Change The Payment Ecosystem

Tomi Dahlberg, Harry Bouwman, Narciso Cerpa & Jie Guo
Within developed economies, the field of m-payment appears to be driven by (disruptive) technological innovations. M-payments, similar to e-payments, have been regulated in such a way that banks and other established financial institutions have been able to maintain an unchallenged position in the payment ecosystem. However, disruptive technologies like Near Field Communication, but more importantly cloud technology based solutions might lead to dramatic changes. In the long run this may change the position of banks...

How Can Mobile Applications Reduce Energy Consumption? An Experimental Investigation of Electric Vehicles

Kenan Degirmenci, Torben Katolla & Michael Breitner
The role of information systems for environmental sustainability has received considerable attention over the last several years. In view of global warming and climate change, a transition from combustion to electric vehicles (EVs) can help reduce greenhouse gas (GHG) emissions. Since sustainable behavior often lacks relevant information about its environmental effects, the role of information systems in influencing energy consumption is being explored in this paper. The main focus is to investigate the impact of...

Understanding the Impact of Business Analytics on Innovation

Yanqing Duan & Guangming Cao
The advances in Big Data and Business Analytics (BA) have provided unprecedented opportunities for organizations to innovate. With new and unique insights gained from BA, companies are able to develop new or improve existing products/services. However, few studies have investigated the mechanism through which BA contributes to a firm’s innovation success. This research aims to address this gap. From an information processing and use perspective, a research model is proposed and empirically validated with data...

If Girls Aren't Interested in Computers Can We Change Their Minds?

Julie Fisher, Catherine Lang, Annemieke Craig & Helen Forgasz
Despite significant efforts and many intervention programs over the years to encourage girls to study computing we continue to see a declining interest in computing by girls. Girls’ lack of engagement with technology at school is resulting in fewer women interested in an information technology (IT) career and entering the IT workforce. To address this declining interest of girls we implemented a longer term intervention program called Digital Divas. The program ran in secondary schools...

Supply Chain Network Risk Analysis - A Privacy Preserving Approach

Gilbert Fridgen & Tirazheh Zare Garizy
Globalization and outsourcing are two main factors which are leading to higher complexity of supply chain networks. Today’s complex distributed supply chain networks are vulnerable to various kinds of risks. Due to the strategic importance of having a sustainable network it is necessary to have an enhanced supply chain network risk management. The first step in the risk management is risk identification. In a supply chain network many firms depend directly or indirectly on a...

Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema

Nora Fteimi
Knowledge Management (KM) is a young and interdisciplinary subdomain of the IS discipline and it covers a considerable number of different topics. Due to its interdisciplinary character, a common understanding of KM is still missing. Several studies have already focused their efforts on harmonizing the discipline’s topics by developing KM frameworks. The purpose of this paper is to explore and integrate these frameworks in order to contribute to a common KM understanding. The procedure is...

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