213 Works

Mobile Banking Adoption and Diffusion: Enabling and Constraining Social or Financial Inclusion among Poor Women in Pakistan?

Atika Kemal & Lin Yan
Whilst the adoption and diffusion of mobile banking has revolutionised the banking sector in developing countries, paucity remains on exploring the role of mobile banking for government-to-person (G2P) transfers. Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, the paper investigated how the adoption of mobile phones enabled and constrained poor women for receiving G2P payments and its impact on poor households. We analysed the qualitative data collected, through semi-structured...

It's More about the Content than the Users! The Influence of Social Broadcasting on Stock Markets

Janek Benthaus & Roman Beck
Social broadcasting networks facilitate the public exchange of information and contain a large amount of stock-related information. This data is increasingly analyzed by research and practice to predict stock market developments. Insights from social broadcasting networks are used to support the decision-making process of investors and are integrated into automatic trading algorithms to react quickly to broadcasted information. However, a comprehensive understanding about the influence of social broadcasting networks on stock markets is missing. In...

Who Are We Listening to? Detecting User-generated Content (UGC) on the Web

Marc Egger, André Lang & Detlef Schoder
The analysis of text-based user-generated content (UGC) on the Web has become one highly acclaimed topic in recent years both in theory and practice. As users are able to participate and publicly comment on almost any webpage nowadays, UGC occurs scattered across the web and mixes with various content types such as advertising texts, product descriptions or other editorial articles. Holistic research that aims to listen to the voice of the consumer therefore needs to...

Inefficiencies in IT Production Support Operations: Detection and Impact Analysis

Abhinay Puvvala, Ashish Jha, Veerendra Kumar Rai & Harrick Vin
Complex systems carry inefficiencies within. While IT systems and automation have been used for long to remove inefficiencies in management, there has been relatively less effort to identify and remove the inefficiencies in the IT systems themselves and production support systems are no exception. In this paper, we use agent based approach to model a typical production support system and identify the inefficiencies present and corresponding impact of these inefficiencies. We focus on two particular...

A Typology of Multi-sided Platforms: The Core and the Periphery

Kalina Staykova & Jan Damsgaard
In this paper we address how the composition of a platform impacts the platform’s business model. By platform’s business model we mean platform features, platform architecture and platform governance. To this end, we construct the Platform Business Model Framework. We apply the framework to three exemplary cases which allow us to illustrate the platform heterogeneity and to support new MSPs typology. As examples we include a physical two-sided platform (Gatwick Airport) that adds a third...

Requirements for IT Security Metrics - an Argumentation Theory Based Approach

Emrah Yasasin & Guido Schryen
The demand for measuring IT security performance is driven by regulatory, financial, and organizational factors. While several best practice metrics have been suggested, we observe a lack of consistent requirements against which IT security metrics can be evaluated. We address this research gap by adopting a methodological approach that is based on argumentation theory and an accompanying literature review. As a result, we derive five key requirements: IT security metrics should be (a) bounded, (b)...

"Networking" a European Community: The Case of a European Commission Egovernment Initiative

Juliane Jarke
Terms such as Network Society or Information Society have gained enormous importance within European policy work and the European Commission’s aim to create and stabilise a European Union or European Community which is innovative and inclusive. Indeed many governments see their responsibility in ensuring the inclusion of the regions they represent in a ‘Networked Society’, and in doing so, ensuring some control over the transformation process. In this process the ‘Networked Society’ becomes a prescriptive...

The Blurring Line Between Electronic and Physical Channels: Reconceptualising Multichannel Commerce

Manuel Trenz
This paper proposes a revision of the multichannel concept as it has been applied in previous studies on multichannel commerce. Digitalization and technological innovations have blurred the line between physical and electronic channels. A structured literature review on multichannel consumer and firm behaviour is conducted to reveal the established view on multichannel phenomena. By providing empirical evidence on market offerings and consumer perceptions, we expose a significant mismatch between the dominant conceptualization of multichannel commerce...

Investigating Ruptures in Shared Understanding as Recursive Cycles of Mutual Adaptation During Implementation

Nicole Haggerty & Deborah Compeau
Shared understanding between diverse technology stakeholders is a key driver of IT-Business alignment, also underpinning successful adaptive, IS development activities. Lack of shared understanding creates representational gaps, innovation blindness and different technology frames which create barriers to development and implementation of technology. Applying a socio-material perspective to Leonard-Barton’s model of mutual adaptation between technology and organization, as well as research on shared capabilities between IS and business stakeholders, we examine the process by which shared...

The Impact of Creativity and Information Load on Escalation of Commitment

Peter G. Roetzel
This experimental study analyzes how two key factors, information load and creativity, influence decision making in escalation situations in which decision makers reinvest further resources in a losing course of action even when information indicates that the IT project is performing poorly and should be discontinued. Whereas previous studies focus on the complexity of information, this study investigates how different quantities of information influence escalation of commitment and how information load interacts with a decision...

Privacy on Reddit? Towards Large-scale User Classification

Benjamin Fabian, Annika Baumann & Marian Keil
Reddit is a social news website that aims to provide user privacy by encouraging them to use pseudonyms and refraining from any kind of personal data collection. However, users are often not aware of possibilities to indirectly gather a lot of information about them by analyzing their contributions and behaviour on this site. In order to investigate the feasibility of large-scale user classification with respect to the attributes social gender and citizenship this article provides...

Analysing the Contribution of Coupling Metrics for the Development and Management of Process Architectures

Daniel Braunnagel, Florian Johannsen & Susanne Leist
Currently, the development and modeling of enterprise architectures is an intensively discussed topic in both science and practice. Process architectures represent a core element in recent enterprise architecture frameworks. With process models being a central means for communicating and documenting the process architectures, both their quality and understandability are decisive. However, the concept of process model quality is still not fully understood. The recent development has highlighted the role of coupling in models. Coupling is...

The Illusion of Structure: About Harmonization and Variation in Competence Management System Practices in a Public Healthcare Organization

Johan Lundin, Ulrika Lundh Snis & Lars Svensson
This paper reports on a study of the use of a competence management system in a public healthcare organization. Even though systems for documenting and managing competence information have been implemented widely in most sectors, there is a lack of research focusing the adoption and use of such systems in general, and in particular within the public sector. The use of the system was studied through interviews, observations as well as document studies. In our...

PowerPoint Use and Misuse in Digital Innovation

Raffaele Ciriello, Alexander Richter & Gerhard Schwabe
PowerPoint continues to permeate the presentation genre in general and business communication in particular. Whereas PowerPoint’s role in organizational practices has caught increasing research interest, research on PowerPoint in digital innovation is still scarce. This study provides comprehensive insights into PowerPoint use and misuse through an ethnographically informed field study of employee-driven innovation inside a multinational European banking software provider. Drawing on primary data consisting of 62 interviews, 41 slide decks, and longitudinal series of...

How to give Feedback on Data Quality: A Study in the Food Sciences

David Weber, Karl Presser & Moira Norrie
Data quality is a critical factor in scientific information systems, especially taking into account the fact that the methods used to capture data are constantly being revised and improved which means that data collected over time may have variable quality. We present an approach that we implemented for giving feedback on data quality and report on a study of its use in the food sciences. We distinguish between two main types of data quality feedback,...

The Danger of Replacing Human Interaction in IS-driven Collaborative Consumption Services

Simon Trang, Sebastian Busse, Johannes Schmidt, Tamara Falk & Mauricio Marrone
The increase usage of collaborative consumption services illustrates a significant shift in modern consumption behaviour. In order to simplify the process of collaborative consumption services, some providers are increasing the integration of IS and in some cases they are eliminating human interaction. We investigate how acceptance of collaborative consumption is affected by the elimination of human interaction. A research model in the context of P2P car-sharing is developed to explain service acceptance through the perspective...

A Descriptive Literature Review and Classification Framework for Gamification in Information Systems

Christian Schlagenhaufer & Michael Amberg
Gamification evolved to one of the most important trends in technology and therefore gains more and more practical and scientific notice. Yet academia lacks a comprehensive overview of research, even though a review of prior, relevant literature is essential for advancing knowledge in a field. Therefore a novel classification framework for Gamification in Information Systems with the intention to provide a structured, summarized as well as organized overview was constructed to close this gap of...

Writing My next Design Science Research Master-piece: But How Do I Make a Theoretical Contribution to DSR?

Samir Chatterjee
Design science research is a valid research methodology today in IS. Its goal is to solve wicked problems and show that IT artifacts created to solve the problem has efficacy and utility. However developing design theories or making theoretical contributions (theory as artifact) is still a challenge. This thoughtful essay is meant to provide deep insights into the interplay between theory and design and provides some answers into two big questions: 1) where should we...

The Influence of the Herfindahl-Hirschman Index and Product Complexity on Search Behaviour: A Cross-sector Study of the U.S., Germany and U.K.

Christopher Holland & Julia Jacobs
Consumer search is analysed in a cross-sector study of six markets in the US, Germany and UK using online panel data. Two constructs are used to measure the search process: the consideration set and use of price comparison engines. The consideration sets range from 2.3 to 3.1 in the US, from 2.3 to 2.6 in Germany and from 2.6 to 3.2 in the UK, regardless of the use of price comparison engines. These results are...

Sensing the Future: Designing Predictive Analytics with Sensor Technologies

Szymon Furtak, Avital, Michel & Rasmus Pedersen
As digital technologies become prevalent and embedded in the environment, "smart" everyday objects like smart phone and smart homes have become part and parcel of the human enterprise. The ubiquity of smart objects that produce ever-growing streams of data presents both challenges and opportunities. In this paper, we argue that extending these data streams, referred to as "predictive analytics", provides a solid basis for the design and development of IS artefacts that can generate additional...

Big Data Architecture for Pervasive Healthcare: A Literature Review

Chekfoung Tan, Lily Sun & Kecheng Liu
Pervasive healthcare aims to deliver deinstitutionalised healthcare services to patients anytime and anywhere. Pervasive healthcare involves remote data collection through mobile devices and sensor network which the data is usually in large volume, varied formats and high frequency. The nature of big data such as volume, variety, velocity and veracity, together with its analytical capabilities complements the delivery of pervasive healthcare. However, there is limited research in intertwining these two domains. Most research focus mainly...

Operational Alignment in Hospitals - The Role of Social Capital between IT and Medical Departments

Andy Weeger, Lea Ohmayer & Heiko Gewald
This research examines how business-IT alignment at the operational level in hospitals is constituted and how operational business-IT alignment facilitates value creation. A conceptual model of operational alignment is developed and empirically tested in German hospitals. Conceptualized as cross-functional interconnectedness enabling purposeful collaborative processes between business and IT, it is shown that operational alignment is particularly constituted by strong relations between business and IT, mutual trust and cognitive linkages. Results show a strong impact of...

Improving the Predictability of IT Investment Business Value

Mark Van Der Pas & Brent Furneaux
Limitations in our ability to adequately forecast the expected value of IT investments represent a notable impediment to efforts to develop business cases that can be relied upon when making IT investment decisions. This undermines the effectiveness of these decisions and threatens the benefits that a portfolio of IT investments ultimately delivers. Since IT investment decisions have direct implications for the business value generated by IT and for organizational performance in general, this research aims...

Building National Infrastructures for Patient-centred Digital Services

Anne Thorseng & Tina Blegind Jensen
Patient-centred digital services are increasingly gaining impact in the healthcare sector. The premise is that patients will be better equipped for taking care of their own health through instant access to relevant information and by enhanced electronic communication with healthcare providers. One initiative to provide such services to patients is the Danish national e-health portal, sundhed.dk, which is at the forefront of governmental initiatives and which serves as a unified hub between the various participants...

Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies

Annemijn Van Gorp, Nicolai Pogrebnyakov & Edgar Maldonado
This study investigates how emergency response organizations use social media during emergency preparedness and response. Using qualitative (interviews and documents) and quantitative (Facebook posts) data, the study identifies several uses of social media in emergency preparedness and emergency management, as well as the organizational context that affects this use. Findings indicate that social media support various purposes of use, including information dissemination, obtaining input from the public and other organizations, and participation by other emergency...

Registration Year

  • 2015
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