Protecting Public Safety With Better Communications Systems

Jon Peha
Modern communications technology allowed people around the world to watch in real time the horrific aftermath of two planes hitting the World Trade Center in New York City. Simultaneously, communications technology was failing to meet the most basic needs of public safety organizations on the scene [1]. The worst failure occurred in the World Trade Center’s North Tower. At 9:59AM on September 11, 2001, the first of several announcements was transmitted to emergency responders ordering...
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