Let’s Count and Manage – and Forget the Rest. Understanding Numeric Rationalization in Human Service Provision

Ingo Bode
In recent times, the development of Western welfare states has been strongly influenced by regulatory and managerial approaches that embody what this special issue refers to as ‘governing by numbers’. This article delineates this development by using the example of the human service industry in Germany. The analysis is embedded in a macro-sociological perspective on blurring boundaries between the capitalistic (market) economy and the welfare state, arguing that a certain kind of (instrumentalist) numeric rationalization...
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