Tackling the wicked problem of managing records in the digital environment

Drawing on her research on electronic records management, in particular the AC+erm (Accelerating positive change in electronic records management https://www.northumbria.ac.uk/acerm) project, Dr. Julie McLeod will argue that ERM is a ‘wicked problem.’ She will discuss how the Cynefin framework, a framework that helps decision makers to make sense of a range of business problems and situations in dynamic contexts, can be used to take appropriate action and choose appropriate solutions. She will refer to different...
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