Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani 2008 (EC-PSS 2008)

Nancy Phaswana-Mafuya, Adlai Steven Davids, Karl Peltzer &
Description: The Eastern Cape Department of Health commissioned the HSRC for a patient satisfaction survey (PSS) to assess patient perceptions, expectations and satisfaction. The aim was to conduct a PSS in three health districts. This was conducted as a descriptive study, and the clinic sample was purposive. A survey was utilised as an instruments to identify issues for quality improvement initiatives. The data set contains 19401 cases with 96 variables. Abstract: Background: The Eastern Cape...
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