Towards a Soft Paternalism to Manage Information Systems in Organisations

Tobias Kroll
Companies and other organisations are often faced with the challenge of information systems not being used effectively and efficiently. The reasons for this behaviour, which can lead to problems for both the company and the individual employee, are manifold, ranging from a lack of knowledge about the consequences of such usage and overstraining through constant changes, to trained workarounds and heuristics that make the individual process easier. Although the research discipline dealing with information systems...
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