QUEUING SYSTEMS WITH STRATEGIC AND LEARNING CUSTOMERS

In many service systems customers are strategic and can make their own decisions. In particular, customers can be delay-sensitive and they will leave the system if they think the waiting time is too long. For the service provider, it is important to understand customers’ behaviors and choose the appropriate system design. This dissertation consists of two research projects. The first project studies the pooling decision when customers are strategic. It is generally accepted that operating...
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