The role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data

Mayam Gomez Cano, Emily Fletcher, John Campbell, Marc Elliott, Jenni Burt & Gary Abel
Recent years have seen an increased focus on measuring how people experience health services to ensure that care and treatment is of the highest quality and safety.1 2 Better patient care experiences are associated with better adherence, clinical outcomes and patient safety, and with lower health care utilisation.3 4 In England, the national GP Patient Survey (GPPS) measures patients’ experience of Primary Care.5 As part of an NHS initiative to improve patient experience and facilitate...
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