Reframing knowledge brokering as a lever for dynamic capabilities: Early insights into a business process outsourcing company in Mauritius

Indravidoushi Chandraprema Dusoye
The purpose of this study is to expand the current conceptualisation of knowledge brokering and consider how it can be used as a lever for dynamic capabilities within the specific context of a business process outsourcing company based in Mauritius. In spite of the increasing phenomenon, there is a lack of understanding around knowledge brokering and no established strategic approach to deploy knowledge brokering process across the functional areas of organisations. Though practiced haphazardly in...
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