Chaos to Consensus: A Team-Based Approach to Developing Holistic Workflows

Jennifer Roper, Jeremy Bartczak, Jean Cooper, Christina Deane, Michael Durbin, Kara McClurken, Elizabeth Wilkinson & Lauren Work
Using Kotter's Eight-Stage Process of Leading Change as a framework, this chapter describes the motivations for, process of, and outcomes from an effort at the University of Virginia Library to analyze and update the multifaceted digital production workflow.
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