Creating a National E-Health Infrastructure: The Challenge of the Installed Base

Miria Grisot & Polyxeni Vassilakopoulou
In this paper we address the question of how the installed base influences the process of creating a national architecture for eHealth. National eHealth solutions empower patients to access information and services and enable more efficient and cost effective ways of delivering care. Based on a case study conducted over a two year period, we trace the design of services between citizens and their GPs in the context of the Norwegian eHealth portal. Our analysis...
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