Roadmap to Flexible Service Processes - A Project Portfolio Selection and Scheduling Approach

Alexander Linhart, Jonas Manderscheid & Maximilian Roeglinger
Process flexibility has evolved into a desired corporate capability as it promises to cope with demand uncertainty and variety. Particularly service processes have a high intrinsic need for flexibility. Many approaches have been proposed to determine the business value and an appropriate level of flexibility for service processes. Most of these approaches focus on a distinct flexibility type and on single projects for implementing flexible service processes. The question how to reasonably combine flexibility projects...
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