Inefficiencies in IT Production Support Operations: Detection and Impact Analysis

Abhinay Puvvala, Ashish Jha, Veerendra Kumar Rai & Harrick Vin
Complex systems carry inefficiencies within. While IT systems and automation have been used for long to remove inefficiencies in management, there has been relatively less effort to identify and remove the inefficiencies in the IT systems themselves and production support systems are no exception. In this paper, we use agent based approach to model a typical production support system and identify the inefficiencies present and corresponding impact of these inefficiencies. We focus on two particular...
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