Operational Alignment in Hospitals - The Role of Social Capital between IT and Medical Departments

Andy Weeger, Lea Ohmayer & Heiko Gewald
This research examines how business-IT alignment at the operational level in hospitals is constituted and how operational business-IT alignment facilitates value creation. A conceptual model of operational alignment is developed and empirically tested in German hospitals. Conceptualized as cross-functional interconnectedness enabling purposeful collaborative processes between business and IT, it is shown that operational alignment is particularly constituted by strong relations between business and IT, mutual trust and cognitive linkages. Results show a strong impact of...
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