Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

Uwe Konerding, Tom Bowen, Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Eleftheria Karampli, Tomi Malmström, Elpida Pavi & Paulus Torkki
PloS one, 14(2019), 1-24
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