An analysis of variations in public health nursing referral management and its application to workload measurement.

Verna Lillian. Wilson
The study was designed to answer questions about the amount of professional time required to manage the referrals made to the Ottawa-Carleton Health Department for public health nursing service to individuals and families. The basic assumption of the study was that variation in referral management time would be shown to be the product of both client-centred and provider-centred factors. The study design was both descriptive and exploratory in nature. The study population consisted of 1143...
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