Adjusting for unobserved and observed heterogeneity in survey-based performance indicators

Juliette Nicola Malley
This thesis is concerned with the statistical adjustment of survey-based indicators to account for unobserved and observed sources of heterogeneity. Recent years have seen a growth in the use of survey-based indicators to measure performance, but questions have been raised over their legitimacy due to high levels of nonresponse, particularly among certain groups, and the influence of factors unrelated to organisational performance, which complicate their interpretation. In light of this, this thesis uses a range...
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