Patient and visitor aggression in healthcare: a survey exploring organizational safety culture and team efficacy

Birgit Heckemann, Sabine Hahn, Ruud J. G. Halfens, Dirk Richter & Jos M. G. A. Schols
Aims: This study investigates nurse managers' perception of organisational safety culture and team efficacy in managing patient and visitor aggression , and determines the predictors of team efficacy. Background: Patient and visitor aggression is a serious hazard in healthcare. A positive organisational safety culture regarding patient and visitor aggression enhances the safety and staff efficacy in managing patient and visitor aggression. Methods: A cross‐sectional online survey including nurse managers in psychiatric and general hospitals (n...
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