A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire

Orla Keegan & Hannah McGee
This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).
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