Dublin Fire Brigade: Violence In The Workplace And Occupational Stress In The Control Room

Paul Harris, John F. Connolly & Ciaran O'Boyle
This study was designed to (i) identify the nature, incidence and prevalence of work-related violence (ii) examine sources and frequency of stress, and (iii) evaluate psychological distress in operational and control-room personnel. The measures used were the Survey of Violence Experienced by Staff, the Sources of Occupational Stress Questionnaire and the General Health Questionnaire. 96% of operational personnel had experienced some form of work-related violence in their careers. Primary sources of occupational stress in control...
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