A proposed improvement of the patient experience pre and post thyroid fine needle aspiration biopsy

Jessica Maddock
The patient experience is a crucial and at times complex journey in the medical setting. Improving this experience can have positive outcomes for both the patient and clinician. In the setting of a private hospital, the patient journey was reviewed for patients attending the radiology department for an ultrasound-guided fine needle aspiration biopsy (FNAB) of the thyroid. The form in which this project plan took place was through the implementation of a quality improvement model...
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