Three Essays on the Effects of Other Customer Brand Tie and Employee Behavior on Consumer Behavior

Saeed Zal
In the first essay, by drawing on theories of balance, social identity, and cue consistency, this research seeks to explain how in a mutual consumption customer B tie to the brand (other customer brand tie) may have an influence on customer A (new customer) brand trust and behavioral intentions. This study introduces a model integrating these constructs in a service context where there is a high chance of social encounters between and within customers and...
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