Quality management and safety culture in medicine – Do standard quality reports provide insights into the human factor of patient safety?

Werner Wischet & Claudia Schusterschitz
In 1999 the Institute of Medicine (IOM) published the landmark report “To err is human: building a safer healthcare system” highlighting critical deficiencies within the area of patient safety. As a consequence, safety culture evolved as a core component of quality management in medicine. Purpose of the investigation at hand was to find out to what extent this is reflected in standard quality reports issued by German hospitals providing maximum medical care. Reports issued for...