Clinical protocols as a measure for quality assurance: experiences from a large teleconsultation centre in Switzerland

E. Blozik, S. Bobbia, C. Sommer-Meyer & J. Von Overbeck
In recent years, telephone consultation and triage have increasingly been used as a means for healthcare delivery. This procedure has been described as “the process where calls from people with a healthcare problem are received, assessed and managed by giving advice or by referral to a more appropriate[for full text, please go to the a.m. URL]