Assessing qualitative usability in life-threatening, time-critical and unstable situations

Simon Nestler, Eva Artinger, Tayfur Coskun, Yeliz Yildirim-Krannig, Sandy Schumann, Mareike Maehler, Fabian Wucholt, Stefan Strohschneider & Gudrun Klinker
We developed a heuristic for assessing the usability of mobile user-interfaces in life-threating, time-critical and unstable situations in a qualitative way. The major advantages of our approach as opposed to standardized quantitative questionnaires is the independence from a baseline, the possibility to make absolute statements and the potential for adaptations. When creating a qualitative semi structured interview we adhere to the common modus operandi of the qualitative social research. On the basis of 17 common...