The Portuguese experience on the regulation of the water and solid wastes sectors - Quality of service assessment

J. Melo Baptista, H. Alegre, R. Matos & E. Beja Neves
The main objectives of this paper are to provide an overview of the Portuguese Regulator\342\200\231s (IRAR) main strategic guidelines and to describe the outcome of a project carried out, in association with LNEC, aimed at defining the performance indicators (PI) systems to be used as basis for comparison of the operators\342\200\231 performance. Three groups of PI were defined, related to: 1) protection of the user interests; 2) sustainability of the operator; and 3) environmental sustainability....
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