An assessment tool for dialysis patients’ satisfaction: exploring crucial satisfaction factors for Japanese patients

Xiuzhu GU & Kenji ITOH
A questionnaire-based survey was conducted to extract a factor structure for assessing dialysis patient satisfaction. Japanese dialysis patients expressed their high satisfaction with the facility where they currently received therapy; they also wished to continue their treatment in the facility and recommend it to those who need dialysis therapy as patient loyalty. The overall satisfaction was critically determined by 5 satisfaction factors, and the following 2 were especially contributed: environment and equipment, and treatment and...
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