Query Matching Evaluation in an Infobot for University Admissions Processing

Peter Hancox & Nikolaos Polatidis
"Infobots" are small-scale natural language question answering systems drawing inspiration from ELIZA-type systems. Their key distinguishing feature is the extraction of meaning from users' queries without the use of syntactic or semantic representations. Two approaches to identifying the users' intended meanings were investigated: keyword-based systems and Jaro-based string similarity algorithms. These were measured against a corpus of queries contributed by users of a WWW-hosted infobot for responding to questions about applications to MSc courses. The...