Designing an enhanced web user experience: the use of \"emotional probes\" as a user-centred methodology for designing emotionally-engaged web interaction

Tsen-Yao Chang
This research project explores the importance of balancing aesthetics and usability of Web design to enhance user experience. It aims to develop an effective methodology to better understand the dimensions of users' emotions, experienced in interaction with Web pages. The proposed methodological approach, called "Emotional Probes" (EPs), combines ethnographic surveys with the Cultural Probes (CPs) approach. The EPs method is applied to investigate the ongoing phenomenon of Web communication, for the impact of emotional factors...
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