How Smart is your Tourism? Designing a Maturity Model for Lesser-Known Mountain Resorts

Emmanuel Fragniere, Dominique Fumeaux, Michael Fux, Sandra Grezes & Alain Imboden
The development of smart cities has brought enormous benefits for the improvement of services such as transport, energy, online public services and the monitoring of their use. At the same time, in the context of tourism, the concept of smart destinations also offers advantages in mountain resorts, for example by facilitating customer journeys of tourists who discover the region, by enhancing their stay through the use of smart technology and by providing them with accurate...
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