Problem formulation in mental health residential treatment. A single case analysis.

Marco Pino & Luigina Mortari
This paper investigates an episode of interaction in a mental health residential centre in Italy, where a resident and a staff member manage a relational problem. The episode leads to an apparently paradoxical outcome: in spite of the fact that the resident has sought the staff members’ cooperation to make sense of the relational problem, she ends up being blamed for that problem. Adopting the approach of conversation analysis, the paper shows that this outcome...