Multigroup-multiwaves Lisrel modeling in tourist satisfaction analysis

BERNINI, CRISTINA; Dipartimento Di Scienze Statistiche - Università Di Bologna & CAGNONE, SILVIA; Dipartimento Di Scienze Statistiche - Università Di Bologna
The paper analyzes the influence of tourist heterogeneity on the Tourist Local System Overall Satisfaction and its changes over time. We investigate two aspects: if different tourists segmented according to their trip motivation (seaside, conference and sport) show the same pattern of evaluation toward some relevant features of the TLS and if the evaluation scheme is dynamic. At this aim, a Multigroup-Multiwaves Lisrel model is estimated on a data set from the Tourist Satisfaction Survey,...