Madrider Mitteilungen, 56 (2015)
Studi Italo-Brasiliani di Diritto del Lavoro e della Previdenza Sociale, 1
Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countriesUwe Konerding, Tom Bowen, Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Eleftheria Karampli, Tomi Malmström, Elpida Pavi & Paulus Torkki
PloS one, 14(2019), 1-24
This paper describes an autonomous citation index named CitEc that has been developed by the authors. The system has been tested using a particular type of grey literature: working papers available in the RePEc (Research Papers in Economics) digital library. Both its architecture and performance are analysed in order to determine if the system has the quality required to be used for information retrieval and for the extraction of bibliometric indicators.